Last updated: 29-11-2025

This Privacy Policy explains how Tentij Instruments (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website or purchase our products. By using our services, you agree to this Privacy Policy.

1. Who We Are
Tentij Instruments designs, manufactures, and sells high-quality hand-crafted musical instruments. Our company is based in Hoorn, Netherlands and registered under Chamber of Commerce number: 98534483

2. Information We Collect
We collect two types of data: information you provide directly, and information collected automatically when you use our website.

2a. Order and Contact Information
Collected when you place an order or contact us:

• Name
• Email address
• Billing and shipping address
• Phone number
• Order details and purchase history
• Payment information (last four digits only; full details remain with the payment processor)
• Communications with us (via email or contact form)

2b. Device and Website Information
Collected automatically through WordPress, WooCommerce, and standard server logs:

• IP address
• Browser type and version
• Time zone
• Pages visited, clicks, referring websites
• Server logs for security and anti-spam purposes (host-controlled)
• Functional cookies used to operate the website and store shopping cart/session information

We do not use Google Analytics or other third-party analytics tools.

2c. Newsletter Subscribers
If you sign up for updates:

• Email address
• Optional: name and country
• Communication preferences

You can unsubscribe at any time by replying to our emails with “unsubscribe” or by contacting us directly.

3. Legal Basis for Processing (GDPR)
We process your data based on the following legal grounds:

• Contract performance: to fulfill your order and provide customer service
• Legal obligation: storing financial records for tax and accounting purposes
• Legitimate interest: website security, fraud prevention, preventing spam
• Consent: only for marketing emails

You may withdraw your consent at any time.

4. How We Use Your Information
We use your personal data to:

• Process and deliver orders
• Communicate with you about your purchase
• Provide customer support
• Issue invoices and maintain tax records
• Prevent fraud and spam (via standard WordPress tools)
• Maintain website security
• Send newsletters (only with explicit consent)
• Improve website functionality (functional cookies only)

5. Sharing of Personal Data
We share personal data only with service providers essential to our business operations:

Payment Processors

• Stripe (for credit cards, Apple Pay, Google Pay, iDEAL)
• PayPal

These providers process payment data securely and independently.

Shipping Partners

• PostNL
• FedEx

We provide only the information necessary to deliver your order.

Website & Technical Providers

• Strato (website hosting; servers located in the EU)
• WordPress & WooCommerce (shop system)
• Standard WordPress plugins such as Akismet or security plugins, if active, may process IP addresses for spam and security filtering

Email & Cloud Storage

• Email and communications stored in Apple Mail / iCloud (encrypted and GDPR-compliant)

We take the security of your personal information seriously and implement reasonabletechnical and organizational measures to protect it. However, no system is completely secure, and we cannot guarantee absolute protection.

We never sell or rent your personal data.

6. International Transfers
Your personal information is processed in the EU, primarily in the Netherlands and Germany (Strato servers).

If any third-party provider processes data outside the EU (for example, Apple, Stripe, or PayPal), this is done under GDPR-approved safeguards to the best of our knowledge, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions

This ensures that your data remains protected at all times.

Non-EU residents: Your personal information is processed according to the protections described here, but local laws may differ, and we may not be able to enforce all local rights outside the EU.

7. Data Retention
We store personal data only as long as necessary:

• Order and tax information: 7 years (required by Dutch tax law)
• Customer emails/support communications: up to 7 years
• Newsletter subscriber data: until you unsubscribe
• Server logs: typically 30–90 days (host-controlled)
• Functional cookies: duration necessary for website operation

8. Cookies
We use only functional cookies necessary for:

• Operating the shopping cart
• Remembering language or basic preferences
• Maintaining session stability
• Ensuring website security and spam prevention
• We do not use advertising, tracking, or analytics cookies.
• You can disable cookies in your browser, but some parts of the website may not function correctly.

9. Your Rights Under the GDPR
You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing based on legitimate interest
• Withdraw consent at any time
• Receive a copy of your data in a portable format:
  • EU Residents: machine-readable format (CSV or Excel)
  • Non-EU Residents: PDF format

You can exercise these rights by contacting us at info@tentij-instruments.com. Since we do not offer customer accounts, requests will be handled via email.

10. Children’s Privacy
Our website is intended for adults.

• You must be 18 years or older to place an order.
• If you are under 18, you must have the consent of a parent or legal guardian.
• For newsletter subscriptions, we do not knowingly collect personal data from anyone under 13 years old. If we learn this has occurred, we will delete the data immediately.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version.

12. Contact
For questions, requests, or concerns regarding this Privacy Policy:
Tentij Instruments
Email: info@tentij-instruments.com
Mail:

Grote Oost 98

1621 BZ Hoorn

Netherlands
Chamber of Commerce number: 98534483